bgjl's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how bgjl collects, uses, and protects your data.
Introduction and Scope
bgjl ("we", "our", "platform") places the highest priority on the privacy of its users ("you", "your"). This privacy policy applies to the bgjl.cam website and all related services. By using our platform, you are considered to have agreed to the terms described in this policy.
The purpose of this policy is to clearly inform you about what kind of information we collect, how we use it, and what steps we take to protect your data. bgjl is committed to ensuring a trustworthy and safe gaming environment for players in Bangladesh.
What Information We Collect
We collect various types of information for the purpose of registration and service delivery on the bgjl platform. This information falls into two main categories:
Personal Information
When you register on our platform or use our services, the following information is collected:
- Full name and date of birth
- Valid email address
- National ID card or passport details (for age and identity verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, or bank account number)
- Account balance and transaction history
Automatically Collected Information
The following information is collected automatically while you use our platform:
- IP address and device information
- Browser type and operating system
- Cookie and session data
- Time spent on the platform and browsing behaviour
- Gaming activity and preference information
- Login time and location details
Purpose of Using Information
We use the information we collect only for specific and legitimate purposes. bgjl never sells your personal information to third parties under any circumstances.
- Creating, managing, and securing your account
- Age verification (meeting the 21+ age requirement) and confirming identity
- Processing financial transactions — completing deposits and withdrawals
- Fraud prevention, identifying security threats, and monitoring responsible gaming
- Providing customer service and responding to support queries
- Improving platform performance and user experience
- Sending notifications about relevant offers and bonuses with your consent
- Complying with applicable laws and regulations
Cookies and Tracking Technology
bgjl uses cookies to ensure the smooth operation of its platform and to improve the user experience. Cookies are small data files stored in your browser.
Essential Cookies
These are essential for the basic functionality of the platform. They are used to maintain login sessions and security. They cannot be disabled.
Analytical Cookies
These help analyse platform usage statistics. Through these, we can see which pages are visited most often and improve the quality of our services.
Preference Cookies
These are used to remember your language preference and personalised settings, ensuring your preferred experience every time you log in.
Information Disclosure and Sharing
bgjl never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
5.1 Service Providers
Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, and bank transfers), IT infrastructure, and fraud detection services. All such partners are contractually bound to comply with our privacy standards.
5.2 Legal Obligations
We may be required to disclose information due to an order from a competent court, a lawful request from an investigating authority, or obligations under applicable law. In such cases, we will provide only the specific information requested.
5.3 Business Transfers
In the event of a future business merger or acquisition, user information may form part of the transferred assets. We will notify you in advance of any such change.
Information Security Measures
bgjl takes industry-standard technical and organisational measures to keep your personal and financial information secure.
SSL Encryption
All data transfers on our platform are secured through SSL/TLS encryption. This ensures that communication between you and our servers is completely safe.
Data Storage Security
Collected information is stored in encrypted form on secure servers. Only a limited number of authorised staff have access to this information, and they are bound by strict confidentiality agreements.
Fraud Prevention
Suspicious activity is monitored through automated systems. In the case of unusual logins or transactions, the account is temporarily suspended to ensure security.
Password Security
Your password is never stored in plain readable form — only a hashed version is kept. The option to enable two-factor authentication (2FA) is available.
Your Data Rights
bgjl believes that every user has the right to full control over their own information. Your key rights are described below:
7.1 Right of Access and Copy
You may contact us at any time to request a copy of the information we hold about you. We are obliged to provide this information within a reasonable time.
7.2 Right to Correction
If any information we hold about you is incorrect, you may request that it be corrected. Upon request with relevant supporting evidence, we will correct it promptly.
7.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing financial transactions.
7.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. To do so, email [email protected] or let our support team know via our 24/7 live chat.
To exercise any of the above rights or for any questions about your information, contact us at: [email protected]
Data Retention Period
We retain your personal information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements:
- Account information: For as long as the account is active and for a period determined by legal requirements after it is closed.
- Financial transaction data: Retained for a minimum of five years in compliance with financial regulations.
- Identity verification documents: Retained for a specified period after account closure to fulfil legal obligations.
- Cookie and session data: Most are deleted automatically after the session ends; analytical cookies are retained for a maximum of 12 months.
- Customer service communication records: Retained for a specified period for service improvement and dispute resolution.
Protection of Minors
bgjl strictly follows a 21+ age policy. Only individuals aged 21 or above may use our platform.
The age verification process at the time of registration and, where applicable, the requirement to submit identity documents, form an integral part of this policy. For more details about our responsible gaming practices, please visit our Responsible Gaming page.
Third-Party Services and Links
Our platform integrates various third-party services including payment gateways and game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These services have their own privacy policies and bgjl is not responsible for those policies.
During payment processing, you may be connected to the platforms of bKash, Nagad, or Rocket directly. In that case, the privacy policy of that platform will apply. However, your connection with bgjl is always protected by SSL encryption.
Policy Changes and Updates
bgjl reviews this privacy policy in line with changes to its services and applicable law, and amends it as necessary. In the event of any significant change:
- The "Last Updated" date at the top of the policy will be changed.
- Registered users will be notified by email.
- The updated policy will be shown upon login and your consent will be requested.
Continued use of the platform after changes will be taken as your agreement to the updated policy. If you do not agree with the changes, please contact us at [email protected].
Privacy Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is always ready to assist with any privacy-related matter.
Contact by Email
For any privacy-related requests, email us at:
[email protected]
We will do our best to respond within business days.
Contact via Live Chat
For urgent queries, use our 24/7 Bengali live chat support. Our team is available seven days a week, around the clock, on Bangladesh Standard Time (BST, UTC+6).